Privacy Policy

Welcome to Wellbeing Gauge, operated by Shinray Health LLP. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

To provide our services, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Profile Information (if provided)
• Account Credentials (encrypted)

Wellbeing Information

• Mental wellbeing assessment responses
• Recovery progress
• Mood tracking entries
• Wellness activity logs
• Personalized wellbeing scores
• Recovery insights generated within the application

Device Information

• Device model
• Operating System
• App Version
• IP Address
• Crash Reports
• Diagnostic Information

We only collect information necessary to operate and improve the application.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide personalized wellbeing assessments
• Generate customized recovery insights
• Store your activity history
• Improve app performance
• Fix bugs and technical issues
• Respond to customer support requests
• Maintain account security

We do not use your information for advertising purposes.

3. Customized Insights

Our wellbeing recommendations are generated automatically based on:

• Your assessment scores
• Recovery patterns
• Activity history
• Wellness tracking information

Where possible, these insights are processed using anonymized or aggregated data to improve recommendations without identifying individual users.

4. Data Sharing

We do not sell, rent, or trade your personal information.

We may share information only in the following situations:

• With secure cloud hosting providers that store application data
• With authentication providers used for login
• With analytics or crash reporting providers (if enabled)
• When required by applicable law or legal process
• To protect the security of our users and services

Third-party service providers are only permitted to process your information on our behalf.

5. Data Security

We take reasonable measures to protect your information, including:

• HTTPS encryption during data transmission
• Encrypted storage where appropriate
• Secure authentication mechanisms
• Restricted access to authorized personnel only
• Regular security updates

While we strive to protect your information, no system is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services.

• Account information is retained while your account remains active.
• Wellbeing records and activity logs are retained while your account is active to provide personalized insights and historical tracking.
• If you request account deletion, your personal information and associated wellbeing records will be permanently deleted from our production systems within 30 days.
• Secure backup copies, if any, may be retained for up to 90 days before automatic deletion.
• Information may be retained longer only where required by applicable law.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account
• Request deletion of your personal information
• Withdraw consent where applicable
• Contact us regarding any privacy concerns

You may delete your account through the application or by contacting us.

8. Children's Privacy

Wellbeing Gauge is not intended for children under the age of 13 (or the minimum age required by local law).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

9. Cookies and Tracking Technologies

Our mobile application does not use cookies.

However, third-party services such as analytics or crash reporting providers may collect limited diagnostic information necessary to improve application performance.

10. Third-Party Services

Our application may rely on trusted third-party services, including:

• Cloud hosting providers
• Authentication providers
• Analytics services
• Crash reporting services

These providers process information only as necessary to support our services and in accordance with applicable privacy requirements.

11. International Data Transfers

Your information may be processed or stored on secure servers located in countries other than your own.

Where applicable, we implement appropriate safeguards to protect your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, the updated version will be published with a revised "Effective Date."

Continued use of the application after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Shinray Health LLP
Email: shinrayhealth.llp@gmail.com